After Care Service & Guarantee

Customer service is a priority to us, and that is why every machine that Hansons Fabrics & Crafts sell has been threaded and stitched to ensure your machine has been manufactured to the highest specifications. As far as we know, Hansons Fabrics are the ONLY retailer of Janome Sewing Machines & Overlockers that provide this to our customers.

Janome Sewing Machines are guaranteed against defective parts used in its manufacture for a period of TWO years from the original date of purchase. In the event of a genuine fault, the machine will be repaired or replaced free of charge. This warranty does not cover normal wear and tear, expendable / consumable parts, adjustments, misuse, use for commercial / educational purposes, accidental damage or any failed attempted repair, by the customer. A charge will be made where the problem falls outside the terms of the warranty. The terms of this warranty do not affect your statutory rights.

Janome, Product Warranty Information, 2015

Your TWO year guarantee excludes expendable parts, such as:

  • Needles
  • Bobbins
  • Bobbin Cases
  • Needle Threaders
  • Overlocker Knives

Hansons Fabric & Crafts also offer an unbeaten After Care Service of FREE lifetime support on the use of your Sewing Machine / Overlocker. This means you are entitled to further demonstrations on the use of your Janome Sewing Machine / Overlocker and if you ever have a problem, our staff are happy to check your machine and solve any issues we can in store free of charge (exc. parts after the TWO year guarantee period)